One of the things we frequently receive is emails from people who mistake us for the official Brawl Stars/Supercell support – we are not. As a result, we cannot help much with in-game issues. However, we have a solution for those seeking official Brawl Stars support and not an automated bot.
Believe it or not, there is an official Brawl Stars support aside from the in-game automated support system and Brawl Stars’ socials. However, please do not immediately contact them directly when you come across an issue since most problems and questions can usually be solved without ever needing to contact the support team. Below, we have outlined the steps you should take when you run into a problem or have a question about Brawl Stars.
1. Check the Brawl Stars FAQ
The easiest way to get your questions answered is with Brawl Stars’ FAQ. There are currently two ways to reach the Brawl Stars FAQ page.
- Reach the FAQ page via in-game: Click on “Settings” in the top right corner ➞ Click on “Help and support”.
Here, you can find a plethora of frequently asked questions divided by their respective categories.
- Reach the FAQ page via browser online: In case you don’t have access to Brawl Stars or find it too much of a hassle, you can also find the FAQ page online. The online FAQ page is nearly identical to the in-game FAQ page.
If you can’t find the solution to your problem, continue on to the next step.
2. Contact Supercell in-game via Supercell Automated Support
If none of the FAQs satisfied you, you may reach the Supercell Automated Support directly in Brawl Stars.
Click on “Settings” in the top right corner ➞ Click on “Help and support” ➞ Click on “Contact Us” in the top right corner.
Here, you will find multiple options to choose from and receive more direct help. However, it should be important to note that Supercell Automated Support usually has bots answering instead of the actual support team. It may quickly become frustrating when what you are searching for is not listed and you select the “Something else” option under “Other” ➞ “More” ➞ “Something else.” You will receive instructions to check out the published FAQs or contact Supercell through their socials.
This leads to the next step. If you still haven’t found your answer, find Supercell on social media.
3. Contact Supercell through their socials
Supercell has social media profiles on Twitter, Facebook, Instagram, Reddit, and Discord. You can contact Supercell directly through Twitter, Facebook, and Instagram, although you may receive a response from them. Reddit and Discord allow you to connect with the Brawl Stars community and ask questions that others may have answers to. In most cases, someone from one of these sites will help you out with your questions.
In the rare instance that your question or technical difficulty still isn’t solved, proceed to the next step.
4. Check out the “How to contact us” page in your browser
The “How to contact us” page has even more solutions to questions you may have. This includes instructions on what to do if you have lost your account, what to do if your game constantly crashes or doesn’t load, and what to do if you have suggestions for the Brawl Stars developer team.
Edit: This link now redirects to the same FAQ page as listed above.
If you still find nothing that applies to your case, proceed to the final step.
5. Fill out a Contact Form
To fill out the Contact Form, go to this page and click on “Contact Form” near the bottom of the page. This will redirect you to a contact form where you will fill out information regarding your questions or game issues.
Follow all the instructions exactly as stated and be as specific as possible when describing your problem, possibly including an image or video file if it is necessary. When you enter your player tag, be sure to include the hashtag(#) before the series of letters and numbers. After you have filled everything out, hit Submit and a Brawl Stars support team employee will reach out to you soon! Please be mindful that response times will vary and will likely take more than 24 hours.
We hope this article has or will help you out a lot! Just to recap, please don’t directly contact Supercell through the contact form until you have at least completed some of the other steps. Thanks for reading, and subscribe to Brawl Stars Daily so you can stay up-to-date with the latest Brawl Stars news, tips, guides, and more!